Shipping policy
Delivery locations
Unkie’s currently ships within Australia only. We can deliver to residential addresses, business addresses, PO Boxes and eligible Australia Post Parcel Lockers.
Shipping charges
Standard shipping is $10.95 for orders under $150. Orders under $150 containing both regular-sized and oversized products are charged $21.90 Standard shipping because additional parcel capacity may be required. Orders with a qualifying product subtotal of $150 or more receive free Standard shipping.
Express shipping for regular-sized products is charged according to the qualifying product subtotal after discounts:
- Under $150: $19.95
- $150–$299.99: $9.95
- $300–$449.99: $19.95
- $450 and above: $29.95
Express shipping may be unavailable for oversized products or orders containing oversized products. Available delivery options and charges are displayed at checkout before payment.
Dispatch and payment confirmation
Orders are generally dispatched within 1–2 business days after payment has been successfully received and any required payment or security checks have been completed.
Orders with pending, incomplete or unconfirmed payments will not be dispatched until payment is confirmed. We will contact you if verification causes a delay.
Delivery estimates
Standard delivery generally takes 2–6 business days after dispatch. Express delivery generally takes 1–3 business days within Australia Post’s delivery network.
Rural and remote locations, public holidays, peak periods and carrier disruptions may require additional time. Delivery estimates are not guaranteed.
Tracking
All orders include tracking. Tracking details will be emailed to the address provided at checkout after dispatch. Tracking information may take a short time to become active after the parcel has been lodged with Australia Post.
Incorrect delivery addresses
Customers are responsible for providing complete and accurate delivery information at checkout. Please contact us as soon as possible if an address needs to be corrected.
Once an order has been dispatched, we cannot guarantee that the address can be changed or redirected. Additional postage may apply if an order is returned because the address supplied was incorrect or incomplete.
Delayed, missing or damaged parcels
If your order is significantly delayed, missing or arrives damaged, please contact Unkie’s as soon as possible.
For damaged deliveries, please retain the product, packaging and postage label and provide clear photographs so we can investigate. We will work with Australia Post and provide any remedy required under the Australian Consumer Law.