Refund policy

Refund and Returns Policy

Last updated: 22 July 2026

At Unkie’s Dinosaurs and Collectables, we carefully check and securely pack every order. If something is wrong with your purchase, please contact us so we can help.

Change-of-mind returns

We do not accept returns or exchanges when a customer:

  • Changes their mind

  • Orders the wrong item

  • Finds the item cheaper elsewhere

  • Decides they no longer want or need the item

Customers do not have an automatic right to cancel an order for change of mind. However, Unkie’s may approve a cancellation at our discretion if the order has not yet been dispatched.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.

If an item is faulty, damaged, unsafe, incorrect or materially different from its description, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and applicable law.

Faulty, incorrect or misdescribed items

Please contact us through our Contact page and provide:

  • Your order number

  • A description of the problem

  • Clear photographs where appropriate

We may need to assess the item before confirming the appropriate remedy.

Items damaged during delivery

If an order arrives damaged, please contact us as soon as reasonably possible. Keep the item, shipping carton and packing materials while we assess the problem.

Please provide photographs of:

  • The damaged item

  • The product packaging

  • The shipping carton

  • The shipping label

These details help us assess the damage and, where necessary, lodge a claim with the delivery carrier. This process does not limit your rights under Australian Consumer Law.

Collectable packaging and disclosed condition

We understand that packaging condition can be important to collectors. We aim to describe and photograph the condition of our products accurately.

Where packaging damage, card wear, box wear or another condition issue was clearly disclosed before purchase, that disclosed issue is not considered an undisclosed fault. Your rights remain unaffected if the item has a different problem that was not disclosed.

Returning an item

Please contact us before returning anything. If a return is required, we will provide return instructions and the appropriate return address.

For an item confirmed to have a problem covered by Australian Consumer Law, Unkie’s will cover or reimburse reasonable return postage where required.

Items should be safely packed to prevent additional damage while being returned.

Refunds

Approved refunds will be returned to the original payment method. Processing times after approval may vary depending on the payment provider or financial institution.

Contact us

For assistance with an order, please use the Contact page on the Unkie’s Dinosaurs and Collectables website.

This policy preserves the required consumer guarantees while clearly excluding voluntary change-of-mind returns, consistent with ACCC guidance.